We ask that you please read through all the following policies before completing your order.
We are a family farm and very much appreciate your business, however with respect to all of us, these policies are an expression of our personal attempt to reduce confusion and guarantee great long-lasting relationships among us, to the best of our ability!
PICK- UP & DELIVERY OPTIONS
PICK-UP: Please visit us during the window of time specified for your chosen pick-up location. If you are not able to pick-up your veggies, make arrangements with a friend and let us know who will be showing up for your share.
DELIVERY: Currently we are unavailable for delivery with very limited exception. Please contact us directly to determine if it can be arranged for select order delivery.
MISSED PICK-UP/DELIVERY: If you are going to miss your pre-arranged time for pick-up or delivery please try to coordinate with a friend to come on your behalf and contact us as soon as possible to let us know. We will not issue a refund for any produce/products in this case, rather we will donate as seen best on a case by case basis.
We graciously accept most forms of payment.
ONLINE: You can use Credit / Debit Cards / Paypal.
IN PERSON: Cash (Abiquiu / Santa Fe / Taos) & WIC (at Santa Fe / Taos Farmer's Market)
REFUND & EXCHANGE OPTIONS
REFUND: Please review your My Farm Cart page carefully and contact us with any questions to avoid the need for a refund as this gets complicated and our time is precious on the busy farm (as is yours in your day!) If you have made a mistake in your order, please contact us directly as soon as possible to determine how we can best remedy the situation.
EXCHANGE: If you have made a mistake with your order and need to make a change before the delivery day, please contact us directly.
100% GUARANTEE: We absolutely stand by our produce and hope you will find everything to your liking. If you have any issues with your purchase, please. contact us directly to discuss and we will do our best to make it right. If you love your produce, please send us a happy note!
WHOLESALE & COLLABORATION INQUIRIES
We love to connect with local restaurants and have been proudly serving our produce to numerous venues, as well as collaborative Community Supported Agriculture ventures for as long as we've been in operation. If you would like to work with us in this capacity, please reach out!